The Behaviour management module on Toddle is a powerful tool for you to oversee and manage student behaviour incidents/pastoral care in the school. You can configure the module to suit your school’s needs and use it to monitor incidents in real-time and coordinate responses among staff members. It also facilitates seamless communication with families. Read this article to learn more.

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To begin, navigate to the ‘Behaviour management’ section from the left pane in the admin portal.

💡Please note that the name of the module, as well as the terms used for ‘Incident’, ‘Action’, and ‘Level’ may vary depending on the custom terminology configured by you in the Nomenclature settings.

Here, use the left-hand panel to configure key elements that form the foundation of the behaviour management system for your school.

These settings enable a standardized approach to incident reporting and management across your school. By tailoring these elements, you can ensure that the Behaviour Management module accurately reflects your school's values and disciplinary procedures, promoting consistency and fairness in addressing student behaviour/pastoral care. Let’s explore all of these elements.

Categories are the foundation of incident classification in Toddle. They are behaviour standards defined by your school to categorize various types of incidents. From the ‘Categories’ tab, you can create a new category by clicking on the ‘Add category’ button on the top right.

This pop-up allows you to define the details of a new incident category. You’ll need to:

Once done, click on the ‘Save’ button to save the category.

The new category will be saved in a ‘Draft’ state. You can click on the category to view its details and begin adding sub-categories.

Adding subcategories

To add sub-categories, simply click on a category and use the ‘Edit’ button on the landing page to start adding sub-categories to it.

Use the ‘New row’ option or the ‘+’ icon to add new sub-categories.

You can create up to three levels of hierarchy when setting up sub-categories within each category. These levels help organize incidents in greater detail.

You can also reorder the sub-categories according to your preferences by using the rearrange button and dragging them to the desired position. To delete a sub-category, simply select it using the checkbox and hit the ‘Delete’ button at the top. Make sure you ‘Save and publish’ the changes before moving on.

If you have any unpublished changes in a category, you can go inside and click on the ‘Edit’ button to view the details.

A dialog box will appear prompting you to either ‘Retain changes’ or ‘Discard changes’ made in the previous session. Click ‘Retain changes’ to continue editing and publish when ready.

Once you're done reviewing or making edits, click ‘Save and publish’ to finalize your changes. The category’s status will automatically update to ‘Published’ once all drafts are saved.

Additionally, you can edit or delete categories anytime using the three-dot menu. If you delete a category, existing incidents tagged to that category will remain unimpacted.

On clicking ‘Edit’, you will be able to rename the category, change the curriculum, and the sentiment tagged to the category. Simply click on ‘Save’ after making the desired changes.

On the category setup page, you will also find columns that indicate the total incidents mapped to a category and the status of each category:

This column displays the number of incidents associated with each category, specific to the academic year you're viewing. It helps you to monitor trends in student behaviour across different categories and understand which types of incidents are being reported more frequently.

2. Status column

This column shows the current configuration state of each category using three possible status indicators:

Levels are used to define the seriousness and importance of incidents across the three different types of sentiments. This feature allows for a nuanced approach to incident management.

Levels are linked to three sentiments: negative, neutral, and positive. Each sentiment has its own set of default levels to ensure precise alignment with that sentiment. Each group has a gear icon; click it to manage levels for that specific sentiment.

You also have the flexibility to customize these levels for your school. Use the gear icon next to any sentiment level to modify the names or number of levels in that group as needed.

In the pop-up modal, you can view the existing severity levels for the selected sentiment, along with the number of incidents currently linked to each.

Once saved, any newly created level (e.g., Extreme) will appear under its respective sentiment group, with its incident count visible beside it.

Actions represent the consequences that can be applied to an incident. These actions are versatile and can be applied to incidents of any sentiment - positive, neutral or negative.

Toddle comes with a set of three predefined actions. While these cannot be deleted to maintain system integrity, they can be disabled if they don't align with your school's policies.

💡 Note that the Toddle-defined action - ‘Referral’ cannot be disabled.

In addition to the predefined actions, you have the freedom to add custom actions tailored to your school's specific needs and protocols. Simply click on the ‘Add action’ button in the top right corner.

Next, add the following details:

In order to edit or delete these actions, click on the three-dot menu. Please note that deleting an action will not impact existing incidents the action has already been tagged to.

The location option allows you to specify potential places where incidents can occur within your school.

Simply click on ‘Add location’ to add a new location in the school where incidents can occur.

While this is an optional information while creating an incident, but can be incredibly useful for identifying patterns or problem areas within the school environment. optional information

Whether it's classrooms, playgrounds, or specific buildings, you can create a comprehensive list of locations relevant to your institution. You can also edit or delete a pre-existing location.

To streamline the incident management process, you, as an administrator, can set up default outcomes to ensure consistency in how similar incidents are handled across the school. This involves mapping an action and defining sharing permissions for each type of incident.

All categories defined by you will be listed here. Click on any one to configure the default outcomes for its sub-categories.

The list of actions you can tag is the ones defined by you under the ‘Actions’ section.

While adding to the ‘Shared with’ column, you can configure the default set of users with whom the incident will be shared.

You can select students, families, the homeroom advisor (if any), and individual staff members to share the incident with.

Note: While you can choose to share the selected incidents with families and students, they will be visible to the students and their families only after being published.

This section displays how sharing permissions are configured for a sub-category.

You can also click on the ‘Remove user’ option to remove a particular user’s access to the selected subcategories with just a few simple clicks.

Make sure to click on the ‘Save’ button after you have defined the default outcomes.

Follow these steps to apply default outcomes in bulk:

Once you have assigned some actions as default outcomes, this is what your dashboard would look like:

Next, by clicking on the ‘Bulk apply sharing permissions’, configure the default set of users with whom the incident will be shared, for the selected sub-categories.

Once you have set the default sharing permissions for the selected subcategories, this is what your dashboard would look like:

Lastly, you can streamline your view of the default outcomes dashboard by filtering it by level, action taken, and sharing permissions.

The nomenclature section helps you rename and customize the specific terms and labels used within your behaviour management module in accordance with your school’s policies and preferred terminology.

You can click on the ‘Edit’ option and then select your custom terms from the dropdown available next to each function. If none of the dropdown options suit your needs, you can enter your own terminology. Simply type in the custom term, and it will replace the default Toddle terminology. The changes you make here will reflect immediately across the school for all users.

The ‘Behaviour management’ card on your curriculum homepage is your gateway to managing student behaviour/pastoral incidents in the school. Clicking on this card will take you to a detailed dashboard of all incidents.

The incident dashboard provides multiple views to help you manage incidents effectively:

💡Please note that regardless of which curriculum homepage you access the Behaviour module from, the incident dashboard will show you incidents across all programmes that are available to you.

You can click on any incident to get a detailed view. Additionally, you can click on the three-dot menu from the dashboard to edit, delete, or duplicate an incident that has been created by you, referred to, or shared with you. However, this may vary as per the sharing permissions assigned to you.

Toddle offers robust filtering options to help you focus on the most relevant incidents:

You can use the column icon to show/hide and rearrange the columns according to your preferences. This allows you to prioritize the most important information for your role.

Download data from your feed for offline analysis or reporting. You can choose to download the filtered view based on your current selections or download all data for a comprehensive overview. Additionally, you can choose the exact fields you want to include in the downloaded file.

This is how the downloaded report might look:

Toddle enables you to track student incident history and analyze trends using visual graphs and detailed records.

You can generate a summary of a student's incident history using Toddle AI. This summary includes all published and resolved incidents for the selected academic year, providing a concise overview of the student's behaviour.

However, this summary is customized based on your access permissions, meaning it will only take into account incidents that were created by you or shared or referred to you. After new incidents are added, you can regenerate the summary to ensure it is up to date.

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